Purchase failure troubleshooting

In rare circumstances, you may encounter an issue trying to purchase anything in the game, resulting in the error messages below.The error m...

I purchased an item from the shop but didn't get my rewards

Purchased items are typically delivered instantly, but in very rare cases some purchases may not process immediately. This can be due to sig...

I accidently sold an item, what can I do?

Unfortunately, there is currently no way to reverse the accidental selling of a merge item. However, the TreesPlease Games team is aware of ...

What can I do if I'm having trouble downloading new content?

After progressing through the game, you may be asked to download the latest narrative content.If you're having issues downloading the conten...

How do I update my game?

On an iPhone, iPad or iPod touchOpen the App Store appTap your profile icon at the top of the screenScroll to see if Longleaf Valley is...

How do I find what Operating System version my phone or tablet is running?

You may be asked to share your Operating System (OS) version with a member of our Support Team. To do so, follow these instructions to find ...

What devices can I play on?

We currently support the following Operating System (OS) versions:Android Phones and Tables: Android 10 or higheriPhone and iPads: iOS 11 or...

How do I take a screenshot?

You may be asked to share a screenshot of any issues you're experiencing, with a member of our Support Team. To do so, follow these instruct...

How do I report an offensive ad?

We vet our advertising partners and hold them to a high standard. All ads go through a vigorous review process before they appear in the gam...

The game crashed when watching an ad

We vet our advertising partners and hold them to a high standard. All ads go through a vigorous review process before they appear in the gam...

I watched an ad but didn't get my rewards

The most common cause for not getting rewards is if the ad was closed prematurely. Most adverts will have a timer that reveals a close butto...

I can't watch an ad

We work with numerous partners to make sure relevant ads are available for players. However, sometimes ads will not be available for the fol...