Where can I find my User ID?

You may be asked to share your User ID with a member of our Support Team. To do so follow these instructionsTap the  cog icon to o...

How do I delete my data?

Warning: Deleting the app will lose all your progress, permanently. We do not currently offer cloud save support.To delete your data locally...

Why did I receive a pop-up asking for permission to track my activity?

On iOS devices such as the iPhone and iPad, all apps must now request permission for your advertising ID (also known as the IDFA) if you're ...

How do I request a refund?

On an iPhone, iPad or iPod touchTo request a refund on the Apple App Store, follow these instructions:Go to reportaproblem.apple.comClick 'I...

How do I find the Transaction ID or Order ID for a purchase I made?

Sometimes we may ask for your Transaction ID or Order ID, to help us identify and solve problems relating to your purchase.On an iPhone, iPa...

How can I restore my progress?

Unfortunately, we do not currently support Cloud Save in our game and therefore the ability to restore any progress should you delete Longle...

How do I opt-out of Personalised Ads?

Currently, opting out of personalised ads must be done through your device settings. If you don't see the below option, we recommend upgradi...

How do you use my data?

For the most up to date information on our data collection practices, please refer to the Terms of Service and Privacy Policy

How can I change my name in the leaderboard?

To change your name in the leaderboard event, you can do the following:Start the game.If it's the first time you see the leaderboard event, ...

How do I expand my inventory?

Complete Daily Tasks to unlock Buckles, Blueprints and Canvas.To expand your inventory:Open the inventoryClick 'add slots'Redeem your acquir...

What can I use pollen for?

Once you acquire the bee, you can merge it with flowers to produce pollen.Some objective will request pollen to complete them.

How does the Lucky Lily minigame feature work?

You may have noticed a new Lily icon on your game screen, this unlocks at Level 9.This is the Lucky Lilies minigame, which allows you to win...

How do I sell an item?

To sell an item, select the item on the merge board.The info bar (at the bottom of the screen) will update with a description of the item.Us...

Will events repeat?

Our most popular events are always likely to return - so you always have an opportunity to upgrade your animal rewards!We continually review...

How does Water work?

Merge Water with Fallow Soil , Sprouting Vegetable Patch or Sprouting Berry Patch to speed up repair or growing time.

How do I use the backpack?

The backpack (or inventory) is used to store any items you want to move out of your merge board. You may wish to place any high-level i...

What is this Mystery Item on my merge board?

You may encounter the 'Mystery Item' chain during gameplay.This is a graphical glitch, typically experienced by long-time players of Longlea...