Purchased items are typically delivered instantly, but in very rare cases some purchases may not process immediately. This can be due to signal loss or the transaction is still pending with your payment provider.
In most cases you should receive your items or an automatic refund within 72 hours.
However, in the unfortunate event you are charged but don't receive your items after 72 hours, please contact us and our team will investigate. You will need to provide your User ID and Transaction ID or Order ID.
Useful Resources
How do I find the transaction ID or Order ID for a purchase I made?