Sometimes we may ask for your Transaction ID or Order ID, to help us identify and solve problems relating to your purchase.
On an iPhone, iPad or iPod touch
To find your Order ID on your, take the following steps:
Open the Settings app
Tap your name, then tap Media & Purchases
Tap View Account. You may be asked to sign in
Tap Purchase History
The oOrder ID is the long series of digits on the right of the transaction
Alternatively,
Go to reportaproblem.apple.com
Sign in with your Apple ID and password
A list of your recent purchases will appear
On an Android Phone or Tablet
To find your Transaction ID, take the following steps:
Go to pay.google.com
Find and tap the Activity tab
Select an order to see your receipt
Locate the TRANSACTION ID row at the bottom of the Transaction details menu of your purchase